Shipping policy

1. Order Processing Time

• Business days exclude weekends, local public holidays, and major sales peak periods (Summer Savings, holiday promotions).
• Tracking numbers will be sent to your registered email once dispatched. Tracking data requires up to 24 hours to update on courier official systems; blank tracking results right after shipment are normal and not a logistics failure.
• Pre-order items will follow the production & dispatch timeline marked on each product page. We reserve the right to cancel pre-orders if stock shortages occur, with full automatic refunds to original payment channels.

2. Warehouse & Courier Partners by Region

3. Estimated Transit Time (Business Days, Excluding Customs Clearance)

1. United States Mainland: 3–8 working days; US Territories / PO Boxes: 12–20 working days
2. UK, France, Malta: 2–3 working days
3. Western Europe (Austria, Belgium, Germany, Netherlands etc.): 3–4 working days
4. Eastern & Northern Europe: 5–6 working days
5. Canada, Australia: 4–7 working days
6. GCC Middle East Countries: 2–4 working days
7. Singapore & All Other International Regions: 4–8 working days

Peak sale reminder: Summer Savings promotion, Christmas, and local festivals may add 1–5 extra transit days without compensation.

4. Shipping Cost & Free Shipping Threshold (Before Tax & After Discounts)

Important Shipping Fee Notes

1. Shipping fees above cover standard ground/air delivery only; we do not offer expedited express shipping service currently.
2. Shipping rates are calculated per single order; splitting items into separate carts will trigger separate shipping charges for each cart.
3. All flat shipping fees are non-refundable once the parcel has been dispatched from our warehouse, even if you later return items.

5. Tracking & Delivery Signature Rules

1. Shipment confirmation email includes tracking number, courier link and delivery reference.
2. Most international shipments require recipient signature upon delivery. If you are absent, the courier will leave a collection slip or contact you for redelivery appointment.
3. We do not provide address modification after warehouse dispatch. Please double-check your shipping address before checkout.

6. Customs Duties, VAT & Import Taxes (Critical International Clause)

• All product prices displayed on our website do NOT include import duties, local VAT, customs administrative fees, or clearance charges.
• All customs-related costs are the full responsibility of the recipient customer. Our brand will not advance, reimburse, or cover any tax/fee for international orders.
• If you refuse to pay customs charges and the package is returned to our warehouse, all round-trip shipping fees, customs penalties will be deducted from your final refund amount.

7. Shipping Restrictions & Prohibited Delivery Zones

1. PO Box addresses are not supported for all regions except the United States.
2. Fragrance (perfume) products have limited shipping countries: available for US, UK, EU, Australia, Canada, GCC; Singapore supports perfume purchase but perfume items are non-refundable after dispatch.
3. Remote islands, countries with strict cosmetic import control may be suspended from delivery without prior notice, and affected orders will be fully refunded automatically.
4. Large bulk orders for resale/wholesale purpose: we reserve the right to refuse shipment, cancel orders, and restrict future account purchases.

8. Lost, Damaged or Missing Items Policy

1. Claim time limit: You must submit photos of damaged packaging, defective products, and your order number to our support email within 48 hours after receiving the parcel. Claims submitted after this window will not be accepted.
2. Resolution options for verified issues: Free re-delivery of missing/damaged goods or full monetary refund of affected items.
3. We only compensate the product value of the lost/damaged goods. No compensation for indirect losses including makeup time, travel expenses, or inconvenience fees.
4. For fully lost parcels confirmed by courier, the claim process takes 7–14 business days to complete.

9. Gift & Bundle Shipment Rules

1. All complimentary mini gifts, travel makeup bags (unlocked at $100 / $150 spend) will be shipped together with your main order, separate gift delivery is unavailable.
2. If you initiate a return request, all free gifts and original packaging must be sent back alongside purchased products. Missing gifts will result in corresponding value deduction from your refund.
3. Lip kits, makeup sets, and bundled collections ship as one full package; we cannot split individual items into separate shipments.

10. Return Shipping Supplementary Terms

• Domestic US orders: Pre-paid return labels are included inside packages, return freight covered by our brand.
• All international orders (Singapore, Asia, Europe etc.): No free return shipping documents. Customers shall bear all outbound & return shipping, customs fees when sending items back for refund. You must contact customer service to obtain official return address and label template before mailing returns.

11. Force Majeure Disclaimer

12. Support Contact for Shipping Issues